Refund policy
Return & Refund Policy
At KENFEEZZ, we are committed to providing high-quality products and an exceptional shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be unused, unwashed, unworn, and returned in their original packaging with all tags attached.
- Products that show signs of wear, damage, or alteration cannot be returned.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review your request and arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund.
If approved:
- Refunds are issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently offer exchanges for defective or incorrect items. For a different size or color, please return your item (if eligible) and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent.
- The item arrived damaged or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team: